This article describes typical problems you may encounter in the Interaxo Capture app, and what you can do yourself before contacting support.

1. I can’t log in to the app

Possible causes:

• Incorrect email or password
• You have not been invited to any project
• Your account is locked or deactivated

Suggested solution:

1. Check that you are entering the correct email address (the one you received the invitation on).
2. Try Forgot password? on the login page and follow the instructions in the email.
3. If you still cannot log in:
   • Ask the project manager or administrator to verify that you have actually been added to the correct project.
   • If you are told that you should have access, contact Interaxo support.

2. I can’t see the project I’m supposed to work in

Possible causes:

• You have not been added to the project
• You are in the wrong area
• The project has been closed or temporarily hidden

Suggested solution:

1. Check that you are in the correct area in the app:

   • Open the menu (three lines in the top left corner).
   • Select My areas and check whether the project is located under another area.
    
2. If the project still does not appear:
   • Contact the project manager or administrator and ask them to check that you have been added with the correct role.

3. My registrations are not synchronising

Typical symptoms:

• Registrations get the status “waiting for sync” or similar
• You see the registration in the app, but not on the web
• You get an error message when you try to synchronise

Suggested solution:

1. Check that you have a stable internet connection (Wi‑Fi or mobile network).

2. Try to:

   • Close and reopen the app
   • Manually press Synchronise in the left‑hand menu
    

3. If some registrations still do not synchronise:

   • Check whether they are missing required fields (marked with a star). Fill them in and try to save again.
    
4. If the problem persists:
   • Take a screenshot of the error message
   • Note which registration it concerns
   • Contact support or an administrator

4. The app is slow or freezes

Possible causes:

• Poor coverage / weak internet connection
• A very large number of photos or attachments being loaded at the same time
• The app or operating system is outdated

Suggested solution:

1. Check your internet connection (for example by testing another app/website).
2. Close other apps running in the background.
3. Restart your phone/tablet.

4. Make sure you have:

   • The latest version of the Interaxo Capture app (update via App Store / Google Play)
   • A reasonably up‑to‑date version of iOS/Android
    
5. If the app often crashes in the same place:
   • Take a screenshot
   • Note what you did just before it crashed
   • Report it to support

5. I can’t take or upload photos

Possible causes:

• The app does not have permission to use the camera/photos
• There is too little storage space on the device
• The internet connection is too poor to upload

Suggested solution:

1. Check that Interaxo Capture has access to the camera and photos:
   • Go to the phone settings → Apps → Interaxo Capture → Permissions.
2. Check that you have enough free storage space on the device.
3. If you are in an area with poor coverage:
   • Take the photo in the app anyway – it will normally synchronise when you have a better connection.