This article describes typical problems you may encounter in Interaxo Capture web, and how you can solve them yourself.

1. I cannot log in to the web

Possible causes:

• Incorrect username/password.
• You are using the wrong login address.
• SSO (Single Sign‑On) is failing.

Suggested solution:

1. Check that you are using the correct URL for Interaxo Capture web (ask the administrator if you are unsure).
2. Enter the email address you were invited with, and try Forgot password?.
3. If you use SSO:
   • Try to log in with the same username/password as on your work PC.
   • If that does not work, contact your IT department or administrator.

2. I see no projects after I have logged in

Possible causes:

• You are not added to any projects.
• You are in the wrong area (company/unit).
• The projects are closed or hidden from you.

Suggested solution:

1. Check whether you can select another area (for example in a dropdown menu at the top).

2. If the project list is still empty:

    

   • Contact the project manager or administrator and ask them to check:

      
     • Whether you are added to the correct area.
     • Whether you are added to at least one project.

3. I cannot find a registration again in the web

Possible causes:

• A filter in the workspace is hiding the registration.
• You are in the wrong registration type (for example Inspection instead of Documentation).
• You lack access to the relevant registration.

Suggested solution:

1. Go to the correct registration type in the left‑hand menu (Inspections vs Documentation).

2. Check filters in the workspace:

   • Click Filters and clear any active filters.
   • Check the search field – clear any text if there is something there.
    
3. If you still cannot find the registration:
   • Ask a colleague who can see it to check status/permissions.
   • Contact the project manager or administrator if you think you should have access.

4. There are problems with uploading or viewing attachments

Typical symptoms:

• Error message during upload
• Attachments load very slowly
• Files do not open in the browser

Suggested solution:

1. Check file size and file type against any limitations (ask the administrator if you are unsure).
2. Try another browser (for example Chrome or Edge).
3. Reload the page (F5 or equivalent).
4. If the problem concerns one specific file:
   • Try downloading it and opening it locally.
   • If it still cannot be opened, there may be something wrong with the file itself.

5. The web solution is slow or “freezes”

Possible causes:

• Weak network connection
• Very large amounts of data in one project combined with heavy filters
• Temporary problems in the browser

Suggested solution:

1. Test the network connection (for example by opening other websites).
2. Close tabs and programs you are not using.
3. Remove advanced or very broad filters in the workspace.
4. Clear the browser cache, or try another browser.

5. If several people in the project experience the same thing at the same time:

    
   • Report the problem to the administrator or support.